Onboarding Specialist

Onboarding Specialist

At Greenbrook Medical, we believe seniors deserve more from the healthcare systemmore time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea : deliver the kind of care we'd want for our own parents.

Founded by two brothers inspired by their father's pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they're never alone in a complex system. Our business model is designed around patient outcomes, not volumeso we only succeed when our patients thrive.

With roots in Tampa Bay and a partnership with Tampa General Hospital, we're growing thoughtfully to bring our model to more communities. Our team is the heart of it all : mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients.

We're seeking an Onboarding Specialist to welcome prospective new members, introduce them to Greenbrook Medical, and schedule their first PCP visits. This role combines customer service, relationship-building, and tenacity to help grow and retain our patient community.

As part of the Growth team and reporting to our VP of Growth and Population Health, the Onboarding Specialist connects with attributed patients and insurance-provided leads, manages PCP changes, and ensures a smooth onboarding experience. This role is focused on converting potential members while representing Greenbrook Medical's values-driven mission to seniors, their families, and the community.

The ideal candidate is self-motivated, personable, and resilient, with strong customer service skills and comfort in high-volume outreach. If you enjoy engaging with seniors, building relationships, and making a direct impact on access to quality primary care, this is a great opportunity to grow with a supportive and dynamic team.

Compensation range : $22-$26 hourly plus competitive commission

At Greenbrook Medical, we value fair and equitable pay. Your salary within this range will be based on your relevant, transferable experience and professional achievements.

Location : Remote in the Tampa Bay, FL area

Office Hours : Monday to Friday, with flexibility

Key Responsibilities

• Make high-volume outbound calls to connect with prospective patients and insurance leads, including cold calls to introduce them to Greenbrook and our mission.
• Respond quickly and professionally to inbound inquiries via phone, web, or other channels.
• Schedule and guide patients on clinic tours, giving them a warm, informative first impression of Greenbrook.
• Represent Greenbrook at community events, engaging prospective members and sharing our value and care philosophy.

Scheduling & Coordination

Data Management & Documentation

Compliance & Team Support

Accountabilities

The primary goal of the Onboarding Specialist is to support patient growth and retention by :

We measure success by :

90% of newly attributed members have a successful new patient visit within 30 days of attribution.

About You

Why You Should Be Excited

Our Selection Process

Our selection process typically includes an online application, initial interview, second round interview, values interview, and reference check.

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process.