Texas Licensed Care Coordinator

A company is looking for a Contact Center Care Coordinator.

Key Responsibilities

Ensure a positive experience for patients by focusing on satisfaction and resolution

Respond to customer inquiries via phone, email, and chat professionally and timely

Document customer interactions and follow up to ensure resolution of issues

Required Qualifications

High school graduate or equivalent

Two years of experience in a call center-related role

Proven work experience in a customer service role

Relevant training in call center or contact center environments

Previous healthcare experience and familiarity with medical terminology