NetSuite Senior Manager, Customer Success Insights Content & Engagement

Customer Success Insights Content & Engagement Sr Manager

We are seeking a creative, strategic, and collaborative leader for the Customer Success (CS) Insights Content & Engagement team within the NetSuite Customer Success organization. This team is responsible for developing compelling strategic content that elevates the value of Customer Success and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead a team of individual contributors across two core functionscontent development and driving strategic engagement.

You will guide cross-functional efforts to create consistent, high-impact narratives and assets that align with Customer Success go-to-market strategies and help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes.

Key responsibilities include :

• Lead, coach, and develop a high-performing team of Program & Project Managers focused on content creation and engagement.
• Oversee development and execution of messaging frameworks, assets, and support materials that reinforce the value of Customer Success across industries and solutions.
• Partner closely with teams in Sales, Marketing, Product, and CS leadership to align on strategic priorities, launch planning, and campaign execution.
• Represent Customer Success in video interviews and digital content, serving as an engaging and credible on-camera spokesperson for CS.
• Conduct on-camera interviews with executives and thought leaders, distilling complex topics into compelling, audience-appropriate narratives.
• Ensure consistency in voice, tone, and brand across all customer- and sales-facing CS communications.
• Guide storytelling strategy and oversee the creation of presentations, videos, and digital collateral.
• Serve as a strategic thought partner and editor for key initiatives, ensuring content is clear, concise, and tailored to its audience.
• Measure the impact of content and engagement efforts; optimize based on feedback and results.
• Contribute to annual and quarterly planning cycles, aligning CS Insights team initiatives with cross-functional teams and broader business priorities.

Qualifications : Experience :

Skills :

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

CA : Hiring Range in CAD from : $88,100 to $192,600 per annum. US : Hiring Range in USD from : $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes : medical, dental, and vision insurance, including expert medical opinion; short term disability and long term disability; life insurance and AD&D supplemental life insurance (Employee / Spouse / Child); health care and dependent care Flexible Spending Accounts; pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; paid time off : flexible vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays; paid sick leave; paid parental leave; adoption assistance; Employee Stock Purchase Plan; financial planning and group legal; voluntary benefits including auto, homeowner and pet insurance.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M3 This role regularly interacts with customers and partners across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

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