Customer Service Guide

A company is looking for a Customer Service Guide.

Key Responsibilities

Handle client and member calls accurately and timely, ensuring total follow-through

Provide excellent customer service by answering questions related to claims, status, and coverage

Maintain accurate call documentation and professionalism while managing multiple interactions

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Experience working across multiple customer service channels like calls, chat, and email

Tech-savvy with the ability to learn quickly across various systems