IT Helpdesk Technician

Description

Location : Onsite in Sterling, Virginia

Hours : Full-time, Monday – Friday, 9 am – 6 pm Eastern

Company Overview

Medicines are powerful—they can prevent and heal disease, but they can also be costly, ineffective, or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines.

Mosaic Pharmacy Service is a one-of-a-kind pharmacy experience. The patients don't come to us, we bring the best pharmacy care to them! This model allows our pharmacy team to do their best work without interruptions and gives our patients the white-glove experience of receiving their meds in our innovative, easy-to-use packaging.

Mosaic Pharmacy Service is a "closed door" pharmacy that provides comprehensive pharmacy care to medically complex and vulnerable seniors, all across the country. We provide a patient-focused, technology-enabled care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity.

Job Profile

• The IT Help Desk Technician responds to end-user requests for technical assistance by phone, email, IM, or ticketing system.
• Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
• Utilizes product information, solutions databases, or generally available information resources to research, troubleshoot, and deliver solutions.
• Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Escalates problems to appropriate levels or teams to achieve issue resolution.
• Support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
• Fulfills all service level standards for response time and quality.

Job Responsibilities

Requirements

Education and Experience Requirements

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