Multi-Unit Manager

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagoland's Premier Destination for slots and video poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.

Play Spin Win Brands is looking for service and culture focused individuals to oversee the operations of 6-8 locations.

Job Summary :

The Multi-Unit Manager is a tactile leader who will work directly with each location and team to build a successful operation that epitomizes Play Spin Win Brands mission of cultivating relationships through personalized service. The Multi-Unit Manager will be directly involved in the day to day activities including scheduling, ordering, compliance, and customer service.

The Multi-Unit Manager will report directly to the Senior Manager and will additionally receive direction from key business partners. Directs staff to ensure that food safety, product preparation and cleanliness standards are maintained. Responsible for inventory and money control systems, recruits staff and oversees training and development. Exceptional customer service is a major component of this position.

Duties and Responsibilities :

Team Building :

• Hire, train and lead each store's exceptional customer-focused employees; building an effective aligned staff in conjunction with Play Spin Win Brands vision and culture.
• Consistently and effectively communicate company objectives through face to face communication, team meetings and daily calls to each property.
• Ensures that all local and national health and food safety codes are maintained.
• Performs visitations of each location on a consistent basis to ensure quality standards are being maintained and complete a checklist for each visit.
• Instill and uphold the mission of cultivating relationships through personalized service.
• Lead recognition and motivational efforts throughout the area for team members and guests.
• Work hands-on in each property to ensure compliance of guest service, cleanliness and standards of excellence.
• Provide guidance to all team members, leading by example.
• Work side by side with team members to model and validate operational excellence through ongoing visitations on varying days and partial days.
• Executes all schedules, minimizing overtime and ensuring proper coverage.
• Bi-weekly payroll reporting.
• Maintain proper inventory levels with thorough inventory and purchasing.

Compliance :

Budget / Reporting :

Performance :

Skills and Experience :