Social Service Specialist I-II

Summary Statement

This position supports the Paid Family and Medical Leave program created by the Healthy Delaware Families Act. Duties include gathering information, answering employer questions and providing guidance, supporting program development, and providing customer service.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Provides information and referral services to enable clients to meet individual needs.
• Informs individuals of Federal, State and local programs/services available.
• Acts on behalf of individual or group to obtain services if necessary.
• Maintains record of all requests for services and classifies them.
• Acts as substitute for other workers when needed and provides coverage for other DSSC
  programs as assigned.
• Performs follow up activities with clients to assure client is receiving needed services as well
  as meeting their responsibilities.
• Provides transportation and schedules clients eligible for assistance.

Job Requirement Series

JOB REQUIREMENTS for Social Service Specialist I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in record keeping.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

JOB REQUIREMENTS for Social Service Specialist II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Six months experience in record keeping.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s . More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits