Business Analyst - Contact Center

We are seeking an experienced Contact Center Business Analyst to join our team! The ideal candidate will have a strong understanding of Contact Center operations and will be responsible for capturing detailed business requirements, process mapping, and facilitating the development of solutions that drive efficiency and effectiveness.

We welcome your experience and talents to our team!

• 3+ years of experience as a Business Analyst, preferably in a Contact Center environment.
• Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
• Excellent verbal and written communication skills, with the ability to communicate complex information clearly and concisely.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with Business Analysis tools is a plus.
• Familiarity with Agile and / or Waterfall project methodologies.
• Certification in Business Analysis (e.g., CBAP, PMI-PBA) is an advantage.

Some of the exciting work you will encounter :