Sr. Account Manager Employee Benefits

Overview

Acrisure is a global Fintech company seeking a Senior Account Manager to lead and coordinate client service delivery, renewal processes, and team operations within the Toledo, OH area. The role focuses on client service commitments, coordination with Producers and Service Teams, and ensuring high client retention and satisfaction. Acrisure is committed to employing a diverse workforce and to providing a work environment free from discrimination, with reasonable accommodations available where required.

Responsibilities

• Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload.
• Leverages knowledge in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
• Assists Producers and Account Executives with Client service commitments.
• Ensures service standards are met, identifies trends, and implements process improvements on the team.
• Acts as the day-to-day client contact, focusing on troubleshooting issues and helping clients make well-informed decisions that position the client for success.
• Manages the new business and renewal process, and oversees day-to-day client changes.
• Accounts for client service delivery through high and / or increased client retention, rounding of accounts, referrals, and uneventful renewals.
• Ensures pre-renewal information is sent out within service standards and follows up with clients and insurance markets for timely responses on quotes.
• Manages renewal marketing plans with Producers and Service Teams and ensures the plan is executed; creates accurate proposals / deliverables for renewal meetings.
• Reviews quotes for accuracy, negotiates additional coverage / price with underwriters, and completes renewal bind processes and checklists.
• Ensures files are accurately documented to minimize E&O exposure and respond quickly to client requests.

Required Qualifications

Education and Experience

Benefits and Perks

Please note : Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Acrisure has pledged support to community health initiatives and values an inclusive workforce that drives innovation and success. If you need accommodation during the application process, please email leaves@acrisure.com. California residents can learn more about privacy practices for applicants at the Acrisure California Applicant Privacy Policy : www.Acrisure.com / privacy / caapplicant.

To Executive Search Firms & Staffing Agencies : Acrisure does not accept unsolicited resumes from any agencies without a mutual service agreement. Unsolicited resumes will be considered Acrisure's property, and no referral fee will be paid.

J-18808-Ljbffr