Supervisor, Contracts and Chargebacks

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Under general supervision of the Manager of Contracts and Chargebacks Administration, the supervisormanages a team of senior analysts and analysts to ensure the timely and accurate processing / maintenance of Cencora’scontract membership information. Additionally, this role is responsible for the administration of the chargeback Accounts Receivable portfolio file, Purchase history, and Credit and Rebill.The supervisor will provide guidance for contract variance and chargeback issue resolutions. Thesupervisor rolemanages a team ofContracts and Chargebacksanalysts, encouraging growth and development while ensuring team metrics / expectations are met.

Responsibilities

• Lead, guide, and develop a team of senior analysts and analysts

• Ensure timely updates of all contract pricing and membership information into the contract management database system.

• Assist in identifying the causefor variances in contracts.

• Receive, identify, and resolve discrepancies associated with assigned supplier contract issues.

• Communicate effectively with customers / suppliers / external partners to resolve inquiries in a timely manner.

• Validate daily/weekly/monthly/quarterly contract maintenance reports and make appropriate contract management database system changes.

• Assist in the reconciliation of chargebacks.

• Oversee the timely collection of monies due from Supplier and the aging goals as planned by senior management; ensure write-off dollars are minimized.

• Coordinate with the Finance and Accounts Receivable teams to identify and resolve invoice discrepancies.

• Develop innovative solutions to streamline team workload and increase productivity.

• Responsible for reviewing goal and performance measurements; develop plans to ensure that goals are achieved.

• Manage, mentor, and evaluate the performance of Contract and Chargeback analysts to achieve department / company goals and objectives in an accurate and timely manner.

• Evaluate business processes and system design to recommend changes that will reduce costs and improve effectiveness and efficiency of the contract and chargeback processes.

• Develop, interpret, and apply policies and procedures to effectively develop department staff.

• Work with Management to ensure team structures and responsibilities align with organization objectives to secure appropriate escalation and responsiveness of team member service level requirements.

• Analyze reports, decisions, and results of department statistics against established Key Performance Indicators (KPI) and share findings with upper management.

• Responsible for overseeing practices relating to the Business Management tool Administration process.

• Willing to obtain formal training in other areas.

• Leadmultipleworkstreams.

• Collaborate with key teammates and leadership.

• Assist and support department managers in preparing for meetings.

• Maintain and promote positive and professional working relationships with associates and management.

• Comply with all appropriate policies, procedures, and regulations.

• Any other duties assigned.

Education and Work Experience

• Undergraduate degree from a 4-year university (undergraduate degree paths might include: Business, Economics, Liberal Arts, Engineering, Computer Science, etc)

• 5+ year(s) working experience / 1+ year of management experience is favorable

Skills and Knowledge

• Knowledge of Contract & Chargeback process is desirable

• Experience in the pharmaceutical industry is preferred

• Proficient in Microsoft Word, Excel, and Power BI

• Prior experience in SAP is desirable

• Strong written and verbal communication skills

• Exceptional presentation skills

• Excellent interpersonal skills

• Demonstrated leadership and delegation abilities

• Strong customer service orientation and focus

• Excellent organizational skills with a keen attention to detail

• Self-motivated, goal-oriented and capable of thriving in a fast-paced environment

• Strong analytical skills; ability to analyze data/situations

• Adaptable to change, adapt to positive business environment changes

• Professionally support management decisions and accurately follow through on directives

• Able to make sound judgments and initiatives and communicate them effectively

• Ability to assimilate and summarize information in an appropriate context

• Commercial acumen, as well as the ability and willingness to be hands-on

• Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility

• Resourceful in pursuing or recommending new ideas and/or procedures

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.