Director of Enterprise Banking Platforms

Job Description

Job Description

E DUCATION

Bachelor’s Degree in Information Systems, Computer Science, Business Administration, or a related field is required. Master’s Degree or MBA with an emphasis in Technology Management or IT Operations preferred.

E XPERIENCE

8+ years of progressive experience in banking or financial services technology, with a strong track record in managing enterprise platforms and digital banking systems. Demonstrated leadership in optimizing and integrating core systems such as Fiserv, nCino, Salesforce, and related banking technologies. Proven ability to implement process automation and platform adoption across multiple business lines.

P REFERRED S KILLS

• Deep understanding of enterprise banking platforms including Fiserv, nCino, Salesforce, Encompass, LaserPro, Innovest, and related integration tools.
• Demonstrated success in defining strategic technology roadmaps and managing full lifecycle platform implementations.
• Strong project management and organizational skills; capable of overseeing simultaneous system upgrades, deployments, and integrations.
• Experience mentoring and developing teams to build advanced platform expertise.
• Knowledge of IT governance, data integrity, and regulatory compliance in financial services.
• Excellent communication skills to collaborate effectively with business and technology leaders.
• Proven ability to identify automation opportunities that improve operational efficiency and client experience.
• Strong analytical and problem-solving skills with an innovation-driven mindset.

R OLE AND R ESPONSIBILITIES

Responsible for the strategic direction, performance, and continuous improvement of the Bank’s enterprise platforms. This role ensures all systems are fully utilized, integrated, and secure to drive automation, process optimization, and enhanced customer experience. The Director leads a team of technology professionals to execute the platform roadmap, strengthen user adoption, and align IT initiatives with the Bank’s strategic goals. Acting as a bridge between business and technology, this role partners with leaders across all business lines to modernize workflows, eliminate redundancies, and create a unified digital ecosystem that supports efficiency and innovation across the organization.

E SSENTIAL DUTIES

Develop and execute a comprehensive roadmap for all enterprise and banking platforms, aligning technology initiatives with the Bank’s strategic objectives.

Manage day-to-day operations of Fiserv, nCino, Salesforce, LaserPro, Encompass, Innovest, and related systems.

ANCILLARY DUTIES

PHYSICAL REQUIREMENTS