Customer Support Specialist

A company is looking for a Customer Support Specialist.

Key Responsibilities :

Provide knowledgeable answers to customer inquiries regarding policy coverage, billing, and claims

Handle complex customer requests, including policy changes and payment processing

Investigate and resolve customer concerns, ensuring accurate documentation and compliance

Qualifications :

High School diploma or equivalent; some college preferred

Minimum 1 year of experience in a customer service or call center role

Prior experience in a remote environment is a plus

Must be able to type a minimum of 30 WPM

Preferred proficiency in Spanish, both written and spoken