IT Support Specialist

Job Description

Job Description

Job description :

We are currently seeking an IT Support Specialist to support staff and students in an educational environment. Successful candidates have a well-rounded background in IT and the ability to provide technical support to personnel.

Job Summary :

The IT Support Specialist (ITSS) provides endpoint management and general IT support. The ITSS is responsible for client-side desktop, laptop, telephone, printer support as well as support for employees. Provides limited support for students to support participation in their academic environment. Provides network and server support on a limited basis. Reports day-to-day to the Director of IT and coordinates with management both for continuity of support activities.

Essential Duties :

• Provide IT support through the Help Desk for users, including endpoint support, user management and password management.
• Maintain and troubleshoot endpoint assets such as desktops, laptops, company owned mobile phones, desk phones. Acquire new assets as required and decommission assets no longer serviceable or usable in the company.
• Setup and relocate IT equipment, such as computers, printers, and copiers according to changing campus conditions and employee hiring.
• Provide local networking support to include wireless troubleshooting, network infrastructure and configuration changes, cable runs and repair and testing.
• Provide limited server and infrastructure support as directed by the IT Director.
• On board and train new hires and current employees in the use of IT equipment including computer and phone use, voicemail, local and cloud applications, and program specific software. Maintain proficiency in these systems and software packages to adequately perform duties.
• Assist and provide basic IT security support at the user and local area network level.

Secondary Duties :

Qualifications

Working Hours

Schedule will be established within the hours of operation to meet campus and departmental needs. The hours of operation are Monday through Friday 8 : 00am to 9 : 00pm. Remote work is only authorized when specifically approved by the supervisor.

Minimum Qualifications :

Education : Associate’s degree in Information Systems / Technology, Networking, or a related field.

Experience : 2+ years of experience in Information Technology with at least 1 year working with infrastructures in use by the College. In lieu of a degree, 3 years of total experience is required. AzureAD (Entra) Experience preferred. Experience with FortiNet FortiOS is also a preferred.

License(s) / Certification(s) : Current CompTIA A+ CE within 6 months of hire, required to maintain currency for duration of tenure.