Hotel Sales & Catering Manager

Job Description

Job Description

SALES AND CATERING MANAGER

DESCRIPTION

The Sales and Catering Manager will support Group and Catering sales efforts for hotels owned

and operated by ARP Hospitality, currently this position supports Hilton Garden Inn Chesapeake

Greenbrier, Homewood Suites Chesapeake Greenbrier and Tru by Hilton Chesapeake

Greenbrier, other hotels may be added as needed. The Sales and Catering Manager will develop

and foster Group and Catering Business for the hotels, as well as Local Negotiated Rates,

through proactive and reactive sales efforts. This position is designed to provide the highest

level of customer satisfaction with the goal of garnering both repeat and referral business. In

addition to maintaining existing business, this position will be responsible for finding new

business and saturating existing accounts and / or segments. This position serves as liaison

between the customer and the operations team. The Sales and Catering Manager position is a

full time, hourly position.

RESPONSIBILITIES

• Solicit, negotiate and book new and repeat business through efforts of outside sales calls,

prospecting calls, mailings, networking, etc.) while maximizing banquet space to

meet / exceed revenue goals

meet / exceed sales goals

times, menus, themes / decorations, etc. Complete contracts, prepare the Banquet Event

Order and Diagram, resolve any issues, complaints and problems to ensure quality

product delivery and customer satisfaction

room pick-up and all pertinent information the operations teams will need to execute a

successful group

arrival

competition’s product, strengths and weaknesses to continually improve sales strategies

and the achievement of goals

verbal communication

client to the F&B team members

promote sales

solicitation, creating a separate sales le for each qualified prospect

in Delphi

night needs by the end of the business day received

extending to group sales agreement to client

communicated with Reservations and Operations

per week

identified as a realistic source of business

with the contract

Resumes and BEOs are accurate and complete. Resumes and BEOs are submitted the

Monday prior to the Regional DOSM by 5 PM

Actively participates and works closely with any and all lead producing organizations

including area CVBs, Chambers (local and feeder markets) and client trade specific

associations

to the client’s arrival to ensure all needs are met, meets with the client to ensure

satisfaction, introduces client to the F&B contact for their event, maintain contact with the

client throughout their stay or event

EDUCATION

Must have a high school diploma or a GED plus two years experience in a sales role.. Prior

experience as a Hotel Sales Manager or Catering Sales Manager preferred

QUALIFICATIONS AND SKILLS

Requires thorough knowledge of the practices and procedures of Hotel room sales, catering,

food & beverage and hospitality professions. Requires knowledge of industry standards, and the

hotel’s policies and procedures and the ability to determine course of action based on these

guidelines. Requires ability to investigate and analyze current activities and / or information

involving readily available data and indicating logical conclusions and recommendations. Must

possess communication skills in terms of the ability to negotiate, convince, sell and provide warm customer service to professionals and / or hotel guests. Ability to drive to outside sales calls.

i.e. Word, Excel, Delphi, etc.

Company Description

ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home. The portfolio includes : Hilton Garden Inn Chesapeake / Greenbrier, Homewood Suites by Hilton Chesapeake / Greenbrier, Tru by Hilton Chesapeake / Greenbrier, Hampton Inn & Suites Exmore / Eastern Shore,

Company Description

ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home. The portfolio includes : Hilton Garden Inn Chesapeake / Greenbrier, Homewood Suites by Hilton Chesapeake / Greenbrier, Tru by Hilton Chesapeake / Greenbrier, Hampton Inn & Suites Exmore / Eastern Shore,