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Coffee and Retail Manager

Coffee and Retail Manager

Omni Houston HotelAustin, TX, US
21 days ago
Job type
  • Full-time
Job description

Resort Coffee and Retail Manager

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Hotels & Resorts is seeking Resort Coffee and Retail Manager for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas : Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities

  • Set appropriate shop hours and staffing to maximize sales and minimize expenses.
  • Recruit, hire, train and develop a talent based organization dedicated to delivering excellent customer experiences and financial results.
  • Complete payroll process on a daily / weekly basis.
  • Become an expert in and train team in all Omni Related Retail SOPs.
  • Oversee annual holiday shop Retail experience and staffing.
  • Manage & coach selling performance of individuals and metrics of each shop; drive excellence in Customer service levels.
  • Assist in timely flow of merchandise from receiving to shops to maximize sales.
  • Facilitate transfers of merchandise and mark-downs.
  • Facilitate replenishment orders of regularly stocked goods.
  • Maintain stores physical appearance (cleanliness, organization, safety).
  • Maintain merchandise inventory (asset) and present it well to maximize sales.
  • Drive trunk show and event initiatives on property which generates sales (mobile pro-shops, member events, charity tie-ins, holiday fashion shows, etc.).
  • Analyze daily, weekly, monthly financial results and take appropriate action based on insight gained from analysis to deliver P&L results.
  • Report weekly summary reports to Corporate Office including selling statistics, promotional recaps and Buyers Reports.
  • Communicate and partner effectively with corporate and resort / club management.
  • Share / propose best practice implementation / solutions for shops, property or Company based on learning from day-to-day operations, analysis and plans.
  • Collaborate with Buyers to review budgeted including stock plans and product flow.
  • Develop seasonal merchandise plans for changing the look and feel of each shop via floor moves, vendor changes and / or dcor.
  • Initiate marketing efforts to help drive sales and increase awareness of shops and product both on property and in local market.
  • Work with Director of Retail on effective buying plans for golf merchandise in all golf shops.
  • Drive retail sales to member at Barton Creek Country Club.
  • Work with Retail Management Team to create new processes for associates to execute.
  • Create Purchase Orders for Golf Retail at this discretion of the Dir of Retail.

Merchandising

  • Present and maintain all merchandise in a superior manner in each shop.
  • Build visual merchandising skills in team.
  • Partner w / Buyers to define best buying strategies for each of the shops; research new shop concepts for future development as needed.
  • Provide Buyers with information on local market trends, customer profiles and new vendors.
  • Review Merchandise reports on a weekly basis; provide feedback and direction on key trends with items, classifications, vendors and stock to sales ratios.
  • Provide leadership and direction in developing resort specific products that help define a "sense of place" for the guests and maximizes the value of the resort name and location.
  • Champion and drive the Power of One / Omni culture.

    • Qualifications

  • Previous retail management experience required.
  • Minimum five years relevant experience or an equivalent combination of training, experience and / or education.
  • Must have excellent interpersonal, oral and written communication skills.
  • Must provide excellent service to internal and external customers.
  • Must be attentive to detail.
  • Must have the ability to adapt to unexpected situations.
  • Must be punctual and reliable.
  • Must be able to provide active ServSafe Manager Food Handler's Certification and TABC Certificate.
  • Must be able to work weekends and holidays, and be flexible with the schedule.

    • Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

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