Channel Operations Manager

Channel Operations Manager

We're looking for a detail-oriented and analytical Channel Operations Manager to be the operational backbone of our worldwide channel partner program, Spark Partner Program. This is a critical, hands-on role where you will manage the end-to-end lifecycle of our channel partnershipsfrom contracting and onboarding to performance governance and program development. If you thrive on optimizing processes, diving into data, and acting as a key liaison between sales, finance, legal, and our partners, this is your opportunity to directly influence the success and scale of a new program.

Responsibilities

The Channel Operations Manager will manage the operational efficiency and compliance of our global channel ecosystem, ensuring seamless partnership administration and providing data-driven insights to drive growth. Responsibilities include, but are not limited to :

• Partner Contracts, Onboarding & Offboarding : Administration and Support : Coordinate with Sales, Legal, and Finance teams to operationally administer all Distribution and Direct Reseller / Integrator contracts. Lifecycle Management : Facilitate and manage the end-to-end process for partner onboarding and off-boarding requests submitted by the field sales organization. Account Management : Maintain and oversee the administration of signed partner accounts across all worldwide regions.
• Governance : System Liaison : Act as the primary operational liaison for channel partnerships, ensuring alignment with internal systems and operational requirements. Data Management & Reporting : Maintain channel partnership databases and develop comprehensive weekly, monthly, and quarterly metrics reports for leadership. PRM System Management : Maintain governance documentation for the Partner Relationship Management (PRM) system, manage process flows to drive platform and process improvements, and assist in preparing for IT audits.
• Spark Partner Program : Program Development : Assist in the ongoing development and refinement of business rules and reporting for key performance metrics within the Spark Partner Program. Compliance Monitoring : Monitor partner activities, notifying partners of program compliance requirements and necessary training to maintain program status. Financial Analysis : Conduct cost analytics and pricing research to support partner pricing strategies and program financial modeling.
• Spark Partner Program Planning & Research : Data Modeling : Analyze large datasets and build financial models to assist with annual budget planning and resource allocation. Process Improvement : Develop, manage, and execute operational process improvement projects to enhance channel efficiency and scalability. Market Intelligence : Conduct industry research and competitive analysis to inform ongoing program development and ensure the Spark Partner Program remains best-in-class.
• Sales Support : Forecasting Support : Assist in driving accurate forecasting for partner sales, collaborating closely with partner sales, program operations, and finance teams. Presentation & Analysis : Analyze performance and productivity data, building compelling slides and analyses for Quarterly Business Reviews (QBRs) and other sales leadership presentations. Data Insights : Extract and analyze complex data sets, building data models to support key initiatives related to pipeline, coverage, renewal rates, and other strategic projects.

Knowledge / Skills / Competencies

Proven experience in a Channel Operations, Sales Operations, or similar analytical / operational role, preferably within the hardware or technology industry. Strong analytical skills with a demonstrated ability to interpret large data sets, build models, and translate findings into clear, actionable insights. Advanced proficiency with Microsoft Excel and experience with CRM / PRM systems. Excellent project management and organizational skills, with a focus on process optimization and efficiency. Outstanding written and verbal communication skills, with the ability to partner effectively across Sales, Finance, Legal, and IT teams. Strong experience supporting a channel partner team cross-functionally. Track record of taking initiative, having the ability to work independently and handle multiple projects with competing deadlines. Results-driven, with a willingness to experiment with new tactics and adapt strategies to achieve business objectives. Experience launching and managing partner incentive programs is a plus. Experience with a global technology company highly preferred.

Physical Demands

The duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Occasional overnight travel may be required.

Typical Experience

Minimum of 5+ years of experience in operational roles. 5+ years of experience in channel partnership roles. A Bachelor's degree in Business Administration, Finance, or a related quantitative field. MBA is a plus.

Company Overview

Celstica enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.