Group Manager Training

Group Manager Training

The Group Manager Training is responsible for managing and achieving business results through a team of employees. This position includes being responsible for all aspects of performance management (setting expectations, observing, coaching, counseling, and rewarding), performance metrics and tracking, and supporting an engaged and collaborative team environment. This includes monitoring employee and program performance, recommending process improvements, leading team projects, and collaborating with the department and other areas of the business on new program initiatives. Additionally, this position is a key relationship manager with their respective business leader(s) and other key Subject Matter Expert(s) in their assigned functions.

Responsibilities :

Drive Business Results : Actively manage and coach OTS team to drive consistent achievement of business goals based on reporting analysis, observation and monitoring. Proactively monitor daily / weekly business statistics and reporting trends / variances to inform management of potential trends, issues and opportunities.

Train employees on performance guidance and process improvements, such as preparing and executing team call evaluations, individual call evaluations, group interactions and individual interactions.

Monitor employee performance and recommend process improvements. Lead team projects and collaborate with the department and other areas of the business on new program initiatives.

Perform other duties, as assigned.

Minimum Requirements :

Education : High School Diploma

Experience : 4+ years' experience in an Account Manager, Group Manager and / or training role.

Knowledge, Skills, Abilities, and Other Attributes :

• Strong knowledge of FDCPA, Call Model, and Call Center / Production procedures, knowledge of organizational infrastructure and adult behavioral & learning patterns.
• Previous experience in a people leading role
• High proficiency with Microsoft Outlook and Excel.
• Ability to work independently with some direction from colleagues and management.
• Strong interpersonal and communication skills.
• Training delivery, group / team facilitation and presentation skills.

Preferred Qualifications :

Education : Bachelor's

Field of Study : Communications, Public Speaking, Organizational Development

Knowledge, Skills, Abilities, and Other Attributes :

If you are wondering why you should work for us, here is something to help you decide :

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us :

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.