ASSISTANT CASE MANAGER-CASE AIDE

ASSISTANT CASE MANAGER (“CASE AIDE”)

JOB LOCATION :

Offices are located in Avondale, Glendale, Peoria, and Phoenix

POSTING DETAILS : Salary : 17.3483

Grade : 14

WHO ARE WE?

At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming a Case Aide at DCS can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you.

Together we can make a difference through service!

Candidates who are successfully employed as Case Aide for four (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position ($21.7068 hourly).

WHAT DOES A CASE AIDE DO?

A DCS Case Aide works in the field, in collaboration with the case management team, and provides a variety of services to families and children in various social service programs. A day in the life of a DCS Case Aide can look like :

• Supervising visitation meetings among clients (parents and children)
• Assisting DCS Case Managers with filing, disclosers, packets, case notes, etc.
• Entering case notes into the computer-based Case Management System
• Driving on state business to transport children to appointments, etc.
• Assisting clients with application processes as needed
• Participating in a variety of meetings and / or client hearings, as requested

Alternative work hours may be required, including overtime, weekends and holidays.

WHAT KNOWLEDGE, SKILLS & ABILITIES ARE HELPFUL (KSAs)?

Knowledge of :

Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams).

Skill in :

Establishing and maintaining interpersonal relationships; general clerical functions such as, data entry and filling; verbal and written communication; eliciting and gathering information; modeling professional behavior with clients; time management and multi-tasking; and observation.

Ability to :

Gain knowledge on information regarding human and social services; understand and adhere to related State, Federal and local laws, as well as, DCS policies and procedures; comply with casework principles and practices; comprehend and follow moderately complex written and oral instructions; organize data in a logical and coherent manner; prepare written reports accurately in a prescribed format; actively listen and provide supportive attention to clients; acquire and renew CPR Certification.

WHAT IS REQUIRED TO BE A CASE AIDE?

THE STATE OF ARIZONA HAS EXCELLENT B ENEFITS AND PERKS! WE OFFER :

Bi-Lingual Stipend

DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!