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National Temporary Onsite Retention Specialist
National Temporary Onsite Retention SpecialistColumbus Staffing • Columbus, OH, US
National Temporary Onsite Retention Specialist

National Temporary Onsite Retention Specialist

Columbus Staffing • Columbus, OH, US
22 days ago
Job type
  • Temporary
Job description

National Temporary Onsite Retention Specialist

The National Temporary Onsite Retention Specialist is responsible for retaining and growing non-managed temporary onsite accounts and selected managed Tier 1 and Tier 2 accounts across the U.S., Canada, and Mexico. These accounts typically have 60% or more revenue from onsite services and do not require Key Account Manager (KAM) level support. This is a quota-carrying role with commission incentives, focused on proactive engagement, renewal support, and strategic upsell opportunities to drive revenue growth and customer loyalty.

Key Responsibilities

Sales & Revenue Growth

  • Exceed assigned sales targets and achieve monthly, quarterly, and annual quotas.
  • Develop and execute a strategic national account plan to drive revenue growth and share gains.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Present and negotiate pricing for quotes, including long-term contract options.
  • Secure price increases as necessary and ensure competitive positioning.

Customer Engagement & Retention

  • Proactively engage customers 90 days prior to scheduled events and maintain regular touchpoints throughout the year.
  • Lead renewal efforts in collaboration with Customer Service Representatives (CSRs).
  • Deliver Tektronix's value proposition effectively to decision-makers, including C-level executives.
  • Build strong relationships to increase customer "stickiness" and reduce churn.
  • Operational & Administrative

  • Maintain accurate pipeline and activity tracking in the designated CRM system (e.g., Microsoft Dynamics).
  • Utilize tools such as CalWeb, Oracle, and additional internal tools for quoting and reporting.
  • Handle post-sales support functions, including contract extensions, re-engagement, and issue resolution.
  • Participate in ongoing training to enhance product knowledge and sales effectiveness.
  • Engage in continuous improvement activities, including identifying process inefficiencies and contributing to initiatives that enhance team performance and customer experience.
  • Qualifications

  • Proven success in a high-volume, fast-paced sales environment with a track record of meeting or exceeding quotas.
  • Strong negotiation and pricing skills, including experience with long-term contract sales.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Proficiency in Microsoft Office Suite and CRM platforms (Dynamics preferred).
  • Excellent communication and presentation skills for engaging with diverse stakeholders, including executives.
  • Strong problem-solving skills and ability to make recommendations that drive business outcomes.
  • Preferred Knowledge

  • Familiarity with calibration service, onsite service models, and related pricing structures.
  • Operational knowledge of Tektronix systems and tools.
  • Pay Range

    The salary range for this sales position (inclusive of sales incentives / commissions in local currency) is 84000 - 156000

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    Retention Specialist • Columbus, OH, US

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