Multisite Practice Manager - Primary Care & Immediate Care
AllCare Primary and Immediate CareSilver Spring, MD, US6 days ago
Job type
- Full-time
Job descriptionOversee daily operations across multiple clinics. Improve workflows to maximize patient flow and reduce wait times. Implement and monitor compliance with SOPs across all sites. Recruit, train, schedule, and supervise clinical and administrative staff. Foster a collaborative, high-performance team culture. Conduct staff meetings, huddles, and performance reviews to drive engagement and retention. Serve as the main contact for vendors, IT, and site-related activities. Ensure compliance with regulatory and internal quality standards through audits. Provide coaching, performance management, and corrective actions when needed. Act as the point of escalation for patient complaints and billing concerns. Apply conflict-resolution and de-escalation techniques to ensure a safe, respectful environment. Train staff on customer service and patient communication best practices. 2+ years of healthcare management experience (multi-site Primary Care or Urgent Care strongly preferred). Proven ability to recruit, lead, and develop teams. Experience handling patient escalations in high-volume settings. Working knowledge of EHR systems (Athena, eClinicalWorks, Epic, or similar). Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field. Driver’s license and ability to travel within a 25-mile radius. Bilingual in Spanish. Previous clinical experience (CNA, MA, LPN, or RN). Master’s degree in Health Administration or related field. Proficiency with data analysis and KPI monitoring tools (Excel, Tableau, Power BI, etc.). Excellent communication and leadership skills. Calm and professional under pressure, with strong conflict-resolution skills. Ability to multitask and prioritize effectively in a fast-paced environment. Lead and grow high-performing teams. Drive improvements in patient care and operational efficiency. Work in a collaborative, mission-driven environment committed to patient-centered care.
Job Description
Job Description
Description :
Multisite Practice Manager – Primary Care & Immediate Care
Location : Columbia area, Maryland
Reports To : Regional Practice Manager
Employment Type : Full-Time, On-Site
About the Role We are seeking a dynamic and experienced Multisite Practice Manager to lead the daily operations of 2–4 Primary Care and Immediate Care clinics in Columbia area, Maryland. In this role, you will :
- Oversee clinical and administrative staff (Front Desk and Medical Assistants).
- Ensure operational excellence, patient satisfaction, and high-quality care.
- Partner with the Regional Practice Manager and Regional Medical Director to align day-to-day operations with organizational goals.
This position requires full-time, on-site presence (40+ hours per week) and regular travel between assigned clinics.
Key Responsibilities
Operational Leadership
People & Site Management
Patient Experience & De-Escalation
Required Qualifications
Preferred Qualifications
Why Join Us? As a Multisite Practice Manager, you will play a vital role in shaping patient experience and clinic performance across multiple locations. This is a unique opportunity to :
If you are a motivated leader who thrives in a fast-paced, dynamic healthcare setting, we encourage you to apply today.
Requirements :
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Practice Manager Primary Care • Silver Spring, MD, US
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