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Multisite Practice Manager - Primary Care & Immediate Care

Multisite Practice Manager - Primary Care & Immediate Care

AllCare Primary and Immediate CareSilver Spring, MD, US
Hace 4 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Description :

Multisite Practice Manager – Primary Care & Immediate Care

Location : Columbia area, Maryland

Reports To : Regional Practice Manager

Employment Type : Full-Time, On-Site

About the Role We are seeking a dynamic and experienced Multisite Practice Manager to lead the daily operations of 2–4 Primary Care and Immediate Care clinics in Columbia area, Maryland. In this role, you will :

  • Oversee clinical and administrative staff (Front Desk and Medical Assistants).
  • Ensure operational excellence, patient satisfaction, and high-quality care.
  • Partner with the Regional Practice Manager and Regional Medical Director to align day-to-day operations with organizational goals.

This position requires full-time, on-site presence (40+ hours per week) and regular travel between assigned clinics.

Key Responsibilities

Operational Leadership

  • Oversee daily operations across multiple clinics.
  • Improve workflows to maximize patient flow and reduce wait times.
  • Implement and monitor compliance with SOPs across all sites.

    • People & Site Management

  • Recruit, train, schedule, and supervise clinical and administrative staff.
  • Foster a collaborative, high-performance team culture.
  • Conduct staff meetings, huddles, and performance reviews to drive engagement and retention.
  • Serve as the main contact for vendors, IT, and site-related activities.
  • Ensure compliance with regulatory and internal quality standards through audits.
  • Provide coaching, performance management, and corrective actions when needed.

    • Patient Experience & De-Escalation

  • Act as the point of escalation for patient complaints and billing concerns.
  • Apply conflict-resolution and de-escalation techniques to ensure a safe, respectful environment.
  • Train staff on customer service and patient communication best practices.

    • Required Qualifications

  • 2+ years of healthcare management experience (multi-site Primary Care or Urgent Care strongly preferred).
  • Proven ability to recruit, lead, and develop teams.
  • Experience handling patient escalations in high-volume settings.
  • Working knowledge of EHR systems (Athena, eClinicalWorks, Epic, or similar).
  • Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field.
  • Driver’s license and ability to travel within a 25-mile radius.

    • Preferred Qualifications

  • Bilingual in Spanish.
  • Previous clinical experience (CNA, MA, LPN, or RN).
  • Master’s degree in Health Administration or related field.
  • Proficiency with data analysis and KPI monitoring tools (Excel, Tableau, Power BI, etc.).
  • Excellent communication and leadership skills.
  • Calm and professional under pressure, with strong conflict-resolution skills.
  • Ability to multitask and prioritize effectively in a fast-paced environment.

    • Why Join Us? As a Multisite Practice Manager, you will play a vital role in shaping patient experience and clinic performance across multiple locations. This is a unique opportunity to :

  • Lead and grow high-performing teams.
  • Drive improvements in patient care and operational efficiency.
  • Work in a collaborative, mission-driven environment committed to patient-centered care.

    • If you are a motivated leader who thrives in a fast-paced, dynamic healthcare setting, we encourage you to apply today.

    Requirements :

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    Practice Manager Primary Care • Silver Spring, MD, US

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