Customer Support Specialist - Overland Park (Kansas City Metro)

Location : Overland Park, KS (Kansas City Metro)

Employment Type : Full-time, In-Office

Department : CX

Salary : $65,000 / year + equity

Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area . In this role, you'll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service.

We're looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS .

As a Customer Support Specialist , you will :

• Respond to high volumes of calls and emails from insureds, lenders, and agents
• Handle policy servicing requests, including billing inquiries, document requests, and policy changes
• Process transactions across multiple carrier systems and maintain accurate records in Salesforce
• Manage clerical and administrative tasks related to policy servicing

What We're Looking For

Required :

Preferred :

Compensation & Benefits

Location & Schedule

Why Join Steadily

We're excited to meet you!