Divisional Sales & Operations Manager - Northeast

The Divisional Sales & Operations Manager leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.

Location : Candidates must live within 30 miles of the airport or be open to self-relocating. (MI, PA, MA, OH, KY, CT)

Key Responsibilities

Leadership & Culture

• Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.
• Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.
• Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.

Operational Execution

Financial Performance & Planning

Cross-Functional Partnership

Required Qualifications

Required Skills & Knowledge

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Legal & Compliance Disclaimer

WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.