Helpdesk Analyst - Clinical Operations

Department : IS&T

Position type : Full-time 37.5 hours

FLSA : Non-exempt

Job Summary : The Helpdesk Analyst - Clinical Operations is a key member of Trillium Health's Information Systems & Technology team, providing Tier 1 and Tier 2 technical support for clinical staff. This role ensures secure, reliable access to IT systems that are essential for patient care, including network connectivity, endpoint devices, and clinical applications. The analyst is responsible for troubleshooting, training, and documentation, while maintaining compliance with HIPAA and Zero Trust security principles. By resolving technical issues quickly and efficiently, the analyst helps clinicians deliver timely, high-quality care.

Duties / Responsibilities :

• Serve as the primary point of contact for IT support issues affecting clinical operations, ensuring prompt and effective resolution.
• Troubleshoot and resolve problems related to :

Network connectivity (wired and wireless)

Required Skills / Abilities :

Education and Experience :

Physical Requirements : While performing the duties of this job, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Occasionally, the employee must stoop, bend, lift, or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.