Manager Client Services

Infosys is seeking a Client Partner for the HiTech vertical. The person will lead all client interfaces within the assigned account scope and along with Senior Client Partners / Group Managers build an account plan for client management. Typically the Client Partner manages a single account or a portion of a large account with a P&L responsibility of $30MM to $50MM.

Role Description :

Client relationship management and business development : Manage client relationships grow a portfolio of $3050M and own the opportunity lifecycle : Prospect Evaluate Propose Close.

Client delivery assurance : Collaborate with delivery stakeholders to ensure all commitments to the client are met.

Account planning and governance : Develop account plans detailing key relationships opportunities pricing strategies and risk mitigation.

Conduct market research competitor analysis client presentations estimation efforts proposals and negotiations.

Partner with Delivery Managers to resolve people or infrastructure issues impacting project delivery.

Balance multiple projects for the client coordinating across delivery managers and horizontal competency units.

Drive revenues from go-to-market solutions sponsored by the business unit within the account scope.

Work closely with Solutions Leaders to create customized solution pitches and ensure successful delivery and revenue realization.

Build comprehensive account plans including relationship mapping opportunity pipeline revenue forecasts and risk assessment.

Make pricing decisions within the scope of the Master Services Agreement.

Provide pre-sales proposal support for new business development beyond the account scope.

Offer input for future alliances with relevant product vendors.

About Infosys HiTech Vertical :

The Hi-Tech vertical at Infosys partners with global technology leaders to accelerate growth and deliver measurable business outcomes. We enable clients to strengthen market leadership through innovative solutions that drive revenue optimize cost structures and enhance customer engagement. Our expertise spans software platforms internet and semiconductor domains helping organizations scale digital transformation initiatives with agility. By leveraging advanced technologies such as AI cloud and data analytics we empower Hi-Tech enterprises to unlock new revenue streams improve operational efficiency and stay ahead in a highly competitive and fast-evolving marketplace.

Required Qualifications :

Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11 years of experience with strong sales / relationship management / account management experience

Significant business development and project management experience

Experience in the relevant industry / vertical

Track record of interacting and building relationships with C-level client contacts

Hands-on experience with proposal creation and leading proposal presentations

Strong leadership interpersonal communication and presentation skills

Wide variety of IT and business consulting engagement experience

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications :

Knowledge of industry specific go-to-market solutions

Good understanding of industry specific business issues and drivers

Global Delivery Model experience

Experience managing large multi-location consulting engagement teams

Track record as an Account Manager in a rapidly growing client relationship

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits :

Medical / Dental / Vision / Life Insurance

Long-term / Short-term Disability

Health and Dependent Care Reimbursement Accounts

Insurance (Accident Critical Illness Hospital Indemnity Legal)

401(k) plan and contributions dependent on salary level

Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1