Senior Client Success Manager

Job Title

Senior Client Success Manager — Remote (California only)

Reports To

Director, Client Success

FLSA Status

Exempt

Location & Travel

This is a remote position. Candidates must currently live in California to be considered. Employees must be able to travel up to 25% of the time.

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch, a forward‑thinking, modern, and creative approach. We take strong pride in the exceptional service we provide to our clients and their employees. Our customer focus is driven by a genuine passion to deliver great service.

The Team

The Client Success team is responsible for business development, ongoing client implementations, and relationship management. We build strong relationships with clients from implementation through the entire partnership and collaborate across all internal teams.

The Role (Expectations)

The ideal candidate is passionate about delivering outstanding end‑to‑end customer service, is an effective communicator, negotiator, trusted partner, and strategic advisor. They show organized work habits, are a self‑starter, and thrive in a fast‑paced, evolving environment. They will drive initiatives to grow client trust, retain revenue, and champion continuous improvement within the organization.

Responsibilities

• Drive and deliver a gold‑standard end‑to‑end client experience : own overall success of your client portfolio, focus on retention, cross‑sell growth, tool adoption, and exceptional client satisfaction metrics.
• Client renewal : own renewal and growth conversations strategically to maximize revenue and satisfaction.
• Be a trusted partner and strategic advisor : deepen knowledge of client organizations, stakeholders, and priorities; act as an expert and key asset in decision‑making.
• Be a trusted advocate : develop and implement strategies to build loyal promoters.
• Uncover insights for product optimization and innovation : actively seek drivers of client satisfaction and share learnings.
• Champion continuous improvement : lead change with a positive, adaptable attitude and sense of urgency.
• Contribute to growing and scaling the Client Success team, and partner with management to emphasize initiatives throughout the team.
• Mentor team members.
• Collaborate with other Larkin departments on initiatives that impact multiple business functions.

Qualifications

Skills

Key Behaviors

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Human Resources Services

Compensation details

Yearly Salary : $100,000 – $136,580

Equal Opportunity Employer

The Larkin Company is an Equal Opportunity Employer.

#J-18808-Ljbffr