Associate Client Success Manager

Associate Client Success Manager

Who We Are : We're a high-growth software company with a big mission : empowering K-12 district teams to do more with less.

At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.

Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

About The Team

LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We're not just here to answer questions, we're here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond we're the guides to help administrators and educators navigate their daily challenges.

What You'll Be Doing

• Webinar Hosting : Plan, organize, and host webinars to educate clients on product features, best practices, and industry trends. Ensure webinars are engaging and provide valuable insights to participants.
• One-to-Many Communications : Develop and execute one-to-many communication strategies, including email campaigns, newsletters, and digital content, to keep clients informed and engaged.
• Automated Campaigns : Build and manage automated check-ins and engagement campaigns to nurture client relationships and drive product adoption and satisfaction.
• Payment Adoption : Assist clients in adopting and optimizing payment solutions, ensuring they leverage all available features to streamline their payment processes.
• Services Upsells : Identify opportunities for upselling additional services and solutions. Present these opportunities effectively to clients through digital channels and support them in realizing the benefits.
• Client Escalation Management : Manage client escalations effectively, coordinating with internal teams to resolve complex issues. Oversee escalation processes and ensure timely and effective resolution.
• Product Enablement : Facilitate product enablement by creating and delivering digital training materials, guides, and resources that help clients fully utilize and benefit from our products.
• Customer Community Moderation : Moderate and engage with the customer community through digital forums, social media, and other online platforms. Foster a positive and supportive environment for clients to share insights and seek support.
• Newsletter Content Stakeholder : Act as the primary stakeholder for newsletter content creation. Collaborate with internal teams to develop and curate content that aligns with client needs and company objectives.
• Customer Office Hours : Host and manage regular virtual office hours to provide clients with direct access to support and guidance on product-related questions and issues.

What We Are Looking For

Why You'll Love Working With Us

Flex Your Workspace : Work remote from one of our eligible states across the US, or if you're near Austin three days in office a week!

Planning Your Future : Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).

Performance Pays Off : Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed.

Vacation Your Way : Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.

Paid Parental Leave : Take the time you need to welcome your new addition We've got you covered!

Ten Paid Corporate Holidays : Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.

Giving Back : Feel good while doing good 16 paid volunteer hours to support the causes that matter most to you. #LINQCares

Benefits That Have Your Back (And Teeth, Too!) : Rock-solid medical, dental and vision coverage. Pick your vibe : a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA with contributions from LINQ. Dental perks that even cover braces for the kiddos.

Wellness Perks : Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.

Grow With Us : Invest in yourself with professional development opportunities to keep leveling up your skills.

Rewards For Referrals : Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!

EOE Statement / Accommodation Notice

As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.

To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link : https : / / www.eeoc.gov / poster

If you'd like to view a copy of the company's state or federally required affirmative action plans or policy statement, please email HRHelp@linq.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.