Customer Service Representative

Customer Relations Representative

Do you have excellent customer service skills and the ability to respond quickly to a high call volume? LHH is hiring a temporary Customer Relations Representative for an insurance company in San Diego, CA to help their team with a backlog of queue items. This is an exciting Temp opportunity for one of the top companies in the country.

Location : Plano, TX 75093

Shift : M-F 9 : 00am - 6 : 00pm

Compensation : $24.00 - 28.00

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria."

Responsibilities :

Primarily responsible for providing professional and compassionate customer service for all incoming calls and emails such as status requests, grievances, and other general inquiries. Conducts a high volume of calls, distributes, or escalates calls as appropriate, accurately tracks inquiries, and enters relevant data into applicable fields in proprietary software.

• Responds to both internal and external customers' requests for high-quality and quick assistance. Answers incoming calls, checks voicemails, and makes outgoing calls with the most successful and satisfactory care, surpassing customary business standards for customer service.
• Uses active listening and probing questions to ensure the customers' questions and concerns are addressed accurately and completely.
• Distributes or escalates calls to appropriate personnel and works closely with departments to assist with customer service issues or grievances.
• Documents each contact accurately and thoroughly to support follow-up conversations with the customer by internal partners, follow up on referrals, and research escalated phone calls.
• Enters all provided information accurately and efficiently and updates systems as appropriate. Ensures timely responses and maintains up-to-date records, assists with analytical support for management reporting.
• Helps to identify and improve inefficiencies in process and service levels to assist in bettering service provided to our customers and within the workplace.
• Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed and for professional growth.
• Performs special assignments and projects as assigned.

Minimum Qualifications :

Pay Details : $24.00 to $28.00 per hour

Search managed by : Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :