Supervisor Document Administration (On-site)Newrez LLC • Coppell, TX, US
No longer accepting applications
Supervisor Document Administration (On-site)
Newrez LLC • Coppell, TX, US
24 days ago
Job type
- Full-time
Job descriptionProvide leadership, support, and guidance to the team members of the assigned functional area. Organize workflow and ensure that employees understand their assigned duties and / or delegated tasks. Ensure all employees receive appropriate functional area training and education, including ongoing compliance training. Receive complaints / escalations from borrowers, clients, and other external customers. Take ownership of all issues (borrower, client, external customers, etc.) and follow through to resolution. Set goals for employee performance and deadlines that are in alignment with departmental and organizational goals. Monitor employee productivity and performance. Provide constructive feedback and coaching. Conduct regular performance reviews of vendors and custodians within assigned functional area(s), to ensure compliance with any / all service level agreements (SLAs). Ensure accurate and timely delivery of reporting from the respective functional area – internal, client, vendor, custodial, etc. Ensure accurate and timely communication of information received from upper management to employees and vice versa. Assist Manager Document Administration with regular updates to the Document Administration SharePoint site, along with corresponding Job Aids and Workflows, etc. Assist Manager Document Administration with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates. Performs related duties as assigned by management. On-site presence is essential for oversight, training, collaboration, and productivity. High school diploma or equivalent, required. Associates or bachelor's degree preferred. 6+ years' experience in Document Administration in Mortgage Servicing or similar field. Prior year performance evaluation of 3.5 or better. (Internal candidates only) Direct Supervisor recommendation. (Internal candidates only) Intermediate to advanced knowledge of all Document Administration functions. Proven experience as a supervisor or other relevant leadership role. General mortgage servicing and mortgage document knowledge. General resource and pipeline management skills. Ability to handle confidential material in a professional, ethical manner. Strong borrower-facing communication skills. Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc. Superior professional communication skills – written & verbal. Superior time management skills & ability to respond to vendor / inter-departmental requests in a timely fashion. Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards. Ability to maintain a consistent teamwork mentality. Ability to learn and execute multiple job functions. Advanced knowledge of MS Office : Word, Excel & Outlook; ability to merge, summarize and present data using Excel functions such as pivot tables and formulas. Research & analytical skills to comprehend applicable state laws. Superior written and verbal communication and follow up skills as well as a strong sense of accountability. Technical writing experience helpful. Ability to multi-task and well organized. Entry level SQL skills preferred. Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave / Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund Newrez NOW empowers employees to lead in their communities through volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day Employee Matching Gifts Program : matches donations up to $1,000 per employee Newrez Grants Program : a giving portal for time or monetary contributions
Overview
Join to apply for the Supervisor Document Administration (On-site) role at Newrez LLC
On-site role required. This position is not remote.
Primary Function
The Supervisor Document Administration is responsible for assisting the Manager Document Administration with daily oversight and management of the respective departmental sub-team(s) – Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.
Direct Reports
- Team Lead - Document Administration Title
- Team Lead - Document Administration Collateral
- Document Administration - Title Specialist II, III
- Document Administration - Collateral Specialist II, III
- Document Administration Specialist I
- Document Administration - Support Specialist I
Principal Duties
Education and Experience
Knowledge, Skills, And Abilities
All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Equal Employment Opportunity We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
Company Benefits
Newrez NOW
Equal Employment Opportunity We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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Supervisor Onsite • Coppell, TX, US
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