Supervisor Business Operations

Business Operations Supervisor

St. Charles Health System

Location : Sisters, OR

Time Type : Full time

Pay Range : $65,977.00 - $98,945.00 salary, will vary depending on experience.

Job Description :

The Business Operations Supervisor at St. Charles Health System is accountable for the daily operations of one or more multi-provider clinic(s). This position oversees day-to-day office management activities such as : employee relations, resource management and analysis, operational analysis, and quality improvement. The Supervisor aids in the development and implementation of reporting, tools, and processes that will drive the performance of the department and / or clinic(s). This includes researching best practice, communicating to relevant operational and clinical leaders, and partnering to implement projects and processes that will improve performance on targeted metrics. This position partners with a diverse group of stakeholders to develop new standard work, draft clear and concise policies, and implement change to meet desired outcomes.

This position directly manages assigned caregivers.

Essential Functions and Duties :

Oversees provider scheduling, time off requests, payroll entry, contingency staffing, shift reconciliation, and data mining to support the line of service as required.

Participates with clinical leadership in budget development, regular monitoring, accountability, and meeting of all operational targets for all areas as assigned.

Supports daily business operations for all assigned areas.

Partners with leaders to develop and implement business performance improvement tools in operational domains.

Assists with accrediting body application, renewals, maintenance, and compliance.

Identifies improvement opportunities and develops plans to achieve improvement.

Conducts research to help establish best practices and set targets based on data driven metrics.

Oversees emergency drills, disaster binders, and electronic downtime binders with assistance from assigned staff.

Delegates administrative tasks and projects to assigned staff as appropriate.

Develops and presents monthly reports to service line leadership and staff to bring visibility and transparency to targets and drive performance.

Partners with operational leaders to develop and implement business practices that enhance service delivery and quality of care domains.

Works closely with the department / clinic leadership team to support care delivery redesign in alignment with organizational strategic goals.

Supports the department / clinic leadership team with workflows ensuring all procedures are followed accurately and in a timely manner.

Supports organizational and governance structures through project coordination, action tracking, and record keeping.

Supports onboarding plan creation for new caregivers and providers.

Supports collaboration with electronic health record builds, updates, or trainings to ensure key initiatives are resourced, planned, and executed on time and with excellence.

Provides leadership, direction, training, and guidance to clinic staff for which he / she is responsible. Assists staff in defining their continuing educational needs. Promotes teamwork as a means of improving communication, issue identification and problem solving.

Serves point of contact for patient complaints and escalates to department / clinic leadership, as necessary.

Assists new provider in setting up his / her practice. Works with administration to develop marketing plan for new providers.

Assists department / clinic leadership with A / P invoice processing and purchasing oversight.

Serves as primary department / clinic resource with SCHS's Practice Management and EMR systems, including CPT and ICD-10 codes.

Oversees coding, charge and payment capture. Assists with billing policy implementation.

Establishes and maintains effective relationships and communication channels with provider and caregivers, through regular meetings and both written and verbal communications. Facilitates and / or coordinates clinic staff meetings.

Participates in organizational committees and meetings, sometimes held off-site.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Education :

Required : High School Diploma or GED.

Preferred : Bachelor's degree in Business Management / Finance, Healthcare Administration, Behavioral Health, Social Services, or a related field.

Licensure / Certification / Registration :

Required : Valid Oregon driver's license and ability to meet SCHS driving requirements. Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.

Experience :

Required : Minimum of three (3) years of experience in an operational or administrative role involving responsibilities such as scheduling, budgeting, regulatory compliance, and billing. Familiarity with healthcare programs such as Medicare and Medicaid, medical coding practices, and an understanding of applicable state regulations. Proven ability to manage priorities, coordinate multiple tasks, and contribute to process improvements.

Preferred : One (1) year of leadership experience and familiarity with MGMA standards.

Personal Protective Equipment :

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Physical Requirements :

Continually (75% or more) : Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%) : Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%) : Bending, climbing stairs, reaching overhead, carrying / pushing or pulling 1-10 pounds, grasping / squeezing.

Rarely (10%) : Stooping / kneeling / crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%) : Climbing ladder / step-stool, lifting / carrying / pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors :

Never (0%) : Heat, cold, wet / slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category :

No Risk for Exposure to BBP

Schedule Weekly Hours : 40

Caregiver Type : Regular

Shift : First Shift (United States of America)

Is Exempt Position? Yes

Job Family : SUPERVISOR

Scheduled Days of the Week : Monday-Friday

Shift Start & End Time : 8-5