Social Communications and Escalations Manager, YouTube Operations

Social Communications And Escalations Manager, YouTube Operations

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : Los Angeles, CA, USA; New York, NY, USA; San Bruno, CA, USA.

Minimum Qualifications :

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in public relations, internal / executive communications, content strategy, or a related field.
• Experience managing external communications, including public platforms and social media.
• Experience in crisis response or escalation management.

Preferred Qualifications :

About The Job

In this role, you will be a critical member of our global Social and Community team, enabling 24x7 rapid response for our most time sensitive escalations. This role requires a proactive and decisive individual capable of triaging alerts, managing escalations, and crafting impactful public communications on scaled communications channels (e.g. Social Media, Help Center, Help Communities, etc). You will collaborate extensively with cross-functional teams, including PR, Trust and Safety, to ensure swift and effective resolution of user and creator issues. You will draft and send Executive-level communications related to social incidents in partnership with these cross-functional teams. You will proactively drive operational improvements by optimizing social voice, social engagement strategies, and internal escalation protocols.

Responsibilities

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