Community Liaison Wrkr Lvl III

About NYC Health + Hospitals

Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill. Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Under direction, performs difficult and responsible liaison activities between City agencies or programs, and community residents and groups. In the Health and Hospitals Corporation, under direction, supervises liaison activities of a hospital with local residents and other agencies and groups in the community. In addition to performing duties of Assignment Level II at a higher level, also performs the following:

Examples of Typical Tasks:

1. Supervises the performance of liaison activities; may be responsible for an administrative area covering one or more field offices or operational units.

2. Recommends procedures for implementation and maintenance of effective community liaison or community programs.

3. Directs community research activities and provides for the dissemination of research data and other materials.

4. Maintains communication with local community leaders and groups, particularly in matters of relative complexity and difficulty; explains programs and policies.

5. Mediates problems between the community and schools, hospitals, residents, landlords and community groups.

6. Represents the agency or program or assigns representation at community activities related to agency or program concerns.

7. Participates in planning, organizing, and implementing overall community liaison programs with schools, hospitals, residents and community groups.

8. Represents a hospital or assigns representation at community activities relating to hospital and health care programs.

9. Supervises staff development and training of community liaison employees.

10. Performs field or office tasks as assigned.

Minimum Qualifications

1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or

2. Completion of an approved six-month training program of combined classroom training and on-the job experience in community liaison work, plus six months of full-time experience as described in “1” above.

For Appointment to Level II In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:

1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or

2. Education and/or experience equivalent to “1” above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the fulltime experience described above.

For Appointment to Level III In addition to meeting the qualification requirements of Assignment Level II, appointment to Level III requires:

1. One additional year of full-time experience as described in “1” above.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs