Service Desk Technician

A company is looking for a Service Desk Technician to provide IT support to customers.

Key Responsibilities

Act as the first point of IT support for customers

Answer incoming calls, emails, and web submissions efficiently

Resolve end-user incidents and requests while providing high-quality customer service

Required Qualifications, Training, and Education

Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, and other IT tools

One year of experience in a technical support or customer service role preferred

Proven track record of exceeding customer expectations in service positions

Ability to explain technical issues in an understandable manner to clients

Willingness to work on-call and during weekends / holidays as needed