Service Desk Technician

A company is looking for a Service Desk Technician (Remote).

Key Responsibilities

Monitor ticketing system service boards, inbound email, and receive inbound phone calls

Create and manage workflow incidents within approved ticket and monitoring solutions

Assist with new hire training and serve as an escalation point for Associate Service Desk Technicians

Required Qualifications

High school diploma or GED required

Minimum of 2 years of experience with various IT systems and applications

Certifications : CompTIA A+, Network +; MS-900 preferred

Knowledge of DNS and its application to network devices

Ability to adapt to rapid change and effectively prioritize tasks in a high-pressure environment