Sr Partner Manager - 302_2-9030

Senior Partner Manager - CCaaS

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

Description

We are seeking a highly organized and relationship-driven Senior Partner Manager - CCaaS to serve as the primary liaison between our key CCaaS partners and our internal sales and channel partner teams. In this role, you will be responsible for qualifying and managing partner opportunities, coordinating seamless sales handoffs, and driving joint go-to-market activities that fuel revenue growth through the contact center ecosystem. The ideal candidate excels at building trusted relationships, managing multiple priorities, and driving partner engagement that generates pipeline. This role will play a key part in maximizing the value of our CCaaS partnerships, ensuring high-quality sales, and enabling scalable success across our partner / channel ecosystem.

Your Impact & Responsibilities

Serve as the day-to-day contact for assigned CCaaS partners, helping them navigate the joint sales process and supporting mutual success.

Qualify and triage partner-sourced opportunities, routing to the appropriate Account Executive or co-selling alongside the partner's sales team when needed.

Ensure the smooth handoff of leads from partners to internal sales, maintaining transparency and alignment throughout the process.

Build and maintain trusted relationships with key partner stakeholders, including Partner Managers, Sales Representatives, and Solution Consultants at our CCaaS partners.

Act as the primary point of contact for high-value partners, ensuring mutually beneficial relationships that contribute to both parties' success.

Collaborate with internal teams to optimize the CCaaS referral and co-sell motion, including the development of joint marketing and sales enablement materials.

Track and report on partner pipeline, referral quality, and conversion metrics using CRM and partner management systems.

Assist in partner enablement activities to ensure CCaaS partner teams are knowledgeable and proficient in positioning our integrated solutions.

Help identify opportunities for deeper partner engagement, upsell potential, or partner-led deal acceleration within the contact center technology space.

Requirements

Minimum of 5 years of experience in partner management, channel sales, or business development, specifically within the CCaaS, UCaaS, or broader CX technology space.

Demonstrable experience managing partner-generated leads and building successful relationships with major CCaaS providers and their ecosystems.

Preferred understanding of related CCaaS products such as Voice (SIP), Messaging (SMS / MMS), and Email.

Strong organizational skills and attention to detail, with the ability to manage multiple workflows and sales handoffs.

Excellent communication and interpersonal skills, comfortable working with external partners and internal stakeholders.

Experience with CRM systems (e.g., Salesforce) and ideally partner portals or PRM tools.

Self-starter with a collaborative mindset and a strong desire to drive mutual partner and customer success.

Bachelor's degree preferred.

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey.