Sr. Relationship Analyst

Sr. Relationship Analyst

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

Position Summary : The Sr. Relationship Analyst is responsible to perform client service tasks in a well-organized and timely manner, having a complete understanding of bankers and the clients' needs. The Sr. Relationship Analyst operates independently in providing day-to-day client service. The Sr. Relationship Analyst plays a key role in client's retention and responds to the most complex questions or requests, demonstrating initiative in researching, analyzing and problem solving, while exercising judgment regarding proper handling of customer request. The individual possesses strong organizational and communication skills, strong knowledge of the banking industry, and demonstrated experience in servicing high-net worth clients, specifically for LATAM. The Sr. Relationship Analyst participates in special projects and mentors upcoming talent. The Sr. Relationship Analyst acts as back up of RAC, as needed. The Sr. Relationship Analyst reports to the Sr. Relationship Analyst Coordinator.

Position Duties / Responsibilities

Customer Service

• Check balance positions, loans, transfers, and other.
• Guide clients with the application process and any inquiry related to American Express cards.
• Address request for bill payment.
• As per client's request, process cashier checks and checkbooks through Operations department.
• Attend clients' visits and accompany them to deposit / withdraw funds from their account(s).
• Resolve client's inquiries such as loan request, investment orders, statement reviews, and other, and resolve any complaint.
• Respond to all phone calls for the team.
• Act as RAC back up, as needed.

Administrative

Operations Keep 360 updated

New Accounts & Updates

FX Transactions

Wire Transfers

Credit Operations

Overdrafts

Investments

Back Office

Controls Daily :

Weekly :

Monthly :

Quarterly :

Digital Transformation

Special Projects and Other

Education : Bachelor's degree required or equivalent experience

Business Experience : 5 - 6 years of relevant experience or demonstrated required level of proficiency

Specialized and / or Technical Knowledge :

Languages : English, and Spanish. Portuguese is required only if servicing clients from Brazil.

What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range Minimum : $67,500.00 USD Maximum : $115,000.00 USD

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity