Store Operations Lead

Stockroom and Delivery Management :

Oversee all inbound and outbound shipments, ensuring they are processed accurately and efficiently.

Confirm the acceptance of deliveries with the necessary head office departments, highlighting any discrepancies.

Support the operations team by acting as a point of contact between the warehouse and store regarding any movement of stock.

Maintain proper organisation and cleanliness of the stockroom to facilitate efficient merchandise storage and retrieval.

Implement and enforce safety procedures to ensure a hazard-free working environment and report any issues.

Streamline stockroom processes and procedures to maximise efficiency and productivity.

Inventory Control :

Conduct regular stock audits to monitor inventory accuracy, identify discrepancies, and resolve any issues promptly.

Collaborate with the store management and merchandising team to highlight stock needs and maintain optimal inventory levels.

Communicate any stock adjustments needed to merchandising team due to known shortages i.e. in the case of theft.

Plan, organise, and lead full and half-year stock takes in collaboration with store managers.

Develop and implement procedures for minimising stock loss.

RFID Experience

Collaboration with Shop Floor Team :

Collaborate closely with the retail team to ensure seamless merchandise flow from the stockroom to the sales floor.

Communicate stockroom related updates, such as new arrivals, sell throughs or product recalls to the rest of the team.

Support with fulfilling shop floor needs by responding to stock request for customers and ensuring replenishment is actioned in a timely manner.

Processing Damaged Stock :

Manage the process for handling and documenting damaged or faulty merchandise.

Inspect incoming shipments for any damaged items and promptly report any issues to the appropriate departments.

Coordinate with the store management team to facilitate the processing of damaged stock in accordance with company policies.

Maintain accurate records of damaged stock and highlight any recurring issues.

Managing Store Supplies and Packaging Levels :

Monitor and manage stock levels of stationery and packaging materials and initiate the ordering process to maintain sufficient inventory.

Communicate with the necessary departments or suppliers to place orders, track deliveries, and resolve any issues or discrepancies.

Key Knowledge and Experience :

Minimum 3 years previous experience in stockroom or inventory management, preferably in the retail industry.

Knowledge of best practices in stockroom operations, including receiving, unpacking, and storing merchandise.

Effective communication and interpersonal skills to collaborate with cross-functional teams and external partners.

The Candidate

A strong team player.

Excellent attention to detail and accuracy in inventory control and record-keeping.

Highly organised and able to manage multiple tasks and priorities simultaneously.

Agile and able to adapt to the needs of the business.