As a Field Service Engineer, you will have the opportunity to play a crucial role in ensuring our customers' equipment runs smoothly and efficiently. Your main responsibilities will involve installing systems and upgrades, repairing equipment, and providing valuable training to customers. You will be entrusted with meeting the daily maintenance and repair needs of the equipment, fostering strong business relationships with both customers and colleagues, and handling necessary administrative tasks. Additionally, you will tackle other assigned duties to contribute to the overall success of our service operations.
The compensation range for this position is $30-$45 an hour, depening on experience.
This is where you'll excel
- Repair, install, troubleshoot, inspect and modify Bhler equipment at customer sites and in-house workshop
- Assess customer needs in regard to maintenance, spare parts, modernization, and improvement of process
- Provide technical support externally and internally
- Complete electronics troubleshooting
- Develop, organize and provide customer and internal training programs
- Assist Customer Service to generate quotations and orders
- Special projects such as product development, sales visits to customers / vendors and demonstration of equipment to customers / vendors
- Promote Bhler Customer Service and help customers to plan future service
- Travel within U.S. & Canada (approx. 80%), occasional travel to Mexico and Europe
- Must arrive at work predictably and promptly
- Performs other duties as assigned
These are the skills you'll need
Technical degree in engineering, electronics, mechanics, or equivalent training or experience in a field of technology such as electronics, mechanics, previous field service experience is preferred, 3-5 years of experienceExcellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalitiesAble to communicate clearly and effectively in person and in writing internally and externallyMust be able to work under pressureAbility to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelinesWorks as a proactive team player with an ownership approach to work; understands the importance of supporting the company, its members and their customersAbility to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issuesMaintains discipline, recommending and administering corrective action according to company policy and proceduresProficient with MS Office : Word, Excel, PowerPoint, OutlookMaintain valid driving licenseQuestions? We are happy to answer them!
Questions? We are happy to answer them!
Jack Drucker
Regional Recruiter
https : / / www.linkedin.com / in / jack-drucker-81824617a /
Creating impact together at Bhler!
Two billion people eat food every day that was produced with Bhler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bhler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.