IT Support Specialist - L2 (3rd Shift & Weekends)

IT Support Specialist - L2 (3rd Shift & Weekends)

Department : Managed Services

Employment Type : Full Time

Location : IronOrbit - Remote

Compensation : $33.00 - $40.00 / hour

Description

⚠ BEWARE OF JOB SCAMS

All job emails will come from pinpointhq.com , our ATS.

We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You'll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset.

Key Responsibilities

Phone Support :

• First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required.
• Conduct outbound calls to customers, clients, vendors, etc. as required.
• Special handling of calls as required (Sales).
• Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection.

Customer Support / CRM :

Tier 2 Support :

Skills, Knowledge & Expertise

Experience :

Education

Education :