Partner Operations Manager, Users and Products, Gemini

Partner Operations Manager, Users And Products, Gemini

At gTech's Users And Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products each year.

The Partner Operations Manager role in our technical team, requires a unique blend of problem-solving skill, cross-functional collaboration, and the ability to build vendor-workflows from the ground up in a changing environment. It is process oriented, with a core focus on vendor management, team enablement and on ensuring that partner-driven programs are executed efficiently and scalably.

In this role, you will be the central point of contact between the gUP Gemini Partner Engineers and technical support vendors. You will help design, implement, and optimize the operational frameworks that govern Gemini App partner engagements. You will also drive the long-term success of our partner program and will play a critical role in partner expansion and scaling. You will lead key team-enablement projects that directly impact our Objectives and Key Results (OKRs). You will also surface process improvements that enhance internal operations, and improvements to the partner experience on Gemini App.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

Provide operational support for Gemini App partner work by managing vendors and overseeing project execution, quality control, and adherence to defined standards. Identify and implement workflow improvements. Build playbooks to translate business requirements into clear technical specifications for vendor teams.

Partner onboarding, enablement, and life-cycle management. Establish approval processes, track performance, and identify automation / AI opportunities.

Generate reports for actionable partner program insights (e.g., performance, health, growth). Support planning with data-driven analysis of the Gemini App partner ecosystem. Ensure operational excellence (KPIs, SLAs).

Ensure compliance with Google's internal policies, privacy guidelines, and relevant external regulations.

Collaborate with cross-functional teams, including Product, Engineering, Legal, and Finance, to ensure alignment and vendor support for partner initiatives.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.