Partner Operations & Programs Manager

Partner Operations & Programs Manager

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

Reporting to the Head of Partner Programs and Strategy, the Partner Operations Lead will be responsible for building and managing the operational infrastructure and processes that powers Anthropic's partnerships. This role will own the systems, processes, and tools that enable scalable partner engagement across cloud partners, systems integrators, and resellers. You will serve as the central operational hub for partner programs, working cross-functionally with RevOps, Sales, Enablement, Legal, and Finance to ensure seamless partner processes and operations.

Responsibilities :

• Manage partner portal and scaled partner tools : Develop business requirements, diligence, implement and maintain partner tools in collaboration with RevOps and other key cross functional stakeholders (Finance, Legal, Sales)
• Cross-functional Collaboration : Work closely with Partner Managers, Enablement, Marketing, Legal, Finance, and Product teams to ensure operational alignment and support for partner initiatives
• Scoping and implementing net new partner processes : Stand up new operational processes from 0 to 1 as partner programs evolve, including designing workflows, documentation, and system requirements for emerging partnership needs
• Define and maintain global partner tiers : Develop and implement partner tiers applicable to all global partners; define and manage processes to administer benefits across segments at scale via partner portal
• Manage funding programs : Design and maintain partner funding and credit programs to accelerate sales through partners; maintain allocation and usage tracking
• Design and improve partner onboarding : Working with key cross functional stakeholders, design and improve partner onboarding via the partner portal including documentation, training materials, system access provisioning, and milestone tracking
• Develop and optimize lead registration processes : Develop processes and manage systems for partners to register leads and deals across all partner types
• Develop reseller processes : Scope and implement systems for reseller payment processing and operational support, including automated commission calculations, revenue share distributions, and proper compliance and attribution tracking

You May Be a Good Fit If You :

Logistics

Education requirements : We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy : Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship : We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification : Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impactadvancing our long-term goals of steerable, trustworthy AIrather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including : GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come Work With Us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage : Learn about our policy for using AI in our application process