Director of Clubhouse Operations

Job Description

Job Title : Director of Clubhouse Operations Department : Administration

Reports to : General Manager

Job Group : Exempt

Date Position Open : Immediately

Position Summary : Responsible for general daily operations of the Club. Partners with all department heads to assure operations are coordinated and executed at a level compatible with the Club's operating philosophy. Responsible for all aspects of Club operations in the absence of the General Manager.

Essential Job Functions :

• Responsible for the operation and development of several key departments along with the GM, including Food and Beverage Service, Culinary, Reception, Reservations, Maintenance, Purchasing, and Valet.
• DOCO will partner with Golf, Golf Course Maintenance, Communications, and Membership to ensure a high level of service and standards are delivered from all departments.
• Works in partnership with the GM to build and execute a shared vision and deliver an exceptional culture for both members and staff.
• Approves plans, budgets, staffing, and general operating procedures for departments within the scope of responsibility. Works with department heads to schedule, supervise, and direct the work of all employees.
• Assists the General Manager in implementing long-range and annual plans, operating reports, forecasts and budgets. Monitors internal cost control procedures.
• Implements, provides instruction for and reviews daily all pertinent operations reports as to dining activity, labor and revenues; compares actual activity to historic and budget.
• Continuously communicates with the General Manager and all department heads ensuring everyone is kept up-to-date with Club operations, issues and challenges.
• Conducts ongoing facility inspections throughout the Club to assure that cleanliness, safety, and other standards are consistently attained. Ensures that the Club’s preventative maintenance programs are being properly utilized.
• Provides advice and recommendations about construction, alterations, maintenance, materials, supplies, equipment and services included and not provided in approved plans and / or budgets.
• Mentors supervisors and managers to operate at the highest level of professionalism. Coordinates training programs. Instills the Club’s culture of ongoing education.
• Seeks and maintains contact with the members and helps assure maximum membership satisfaction. Receives, investigates and acts upon complaints from Club members, guests and employees.
• Serves as an ad-hoc member of the House & Activities Committee.
• Responsible for planning, logistical operations and communicating all member events with department heads ensuring events operate smoothly and efficiently from start to finish.
• Participates in outside activities to enhance the prestige of the Club, broaden the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Coordinates and implements annual domestic & international recruiting trips for F&B Service staff if needed.
• Responsible for all training programs, in conjunction with the F&B Manager, for F&B Service staff, ensuring proper onboarding, orientations and first-class service skills are successfully comprehended prior to being placed on schedules to work independently.
• Responsible for all ongoing training for service staff to continually sharpen their skill sets.
• Focused on continued development of a culture in which all staff are committed to creating “wow” moments for members and guests.
• Works with GM, Membership Director, and Communications Coordinator to develop protocols for all means of communications to the membership.
• Plans, manages and implements all criteria and activities for special events.
• Ensures employee performance is reviewed on an ongoing basis, and employee performance evaluations are conducted in a timely fashion across all areas of responsibility.
• Must be comfortable with public speaking situations for multiple member events which provide entertainment to different ages of the membership.
• As a “Team Player” of Lost City Golf Club, the Director of Clubhouse Operations must be flexible and is required to perform any job, in whatever capacity, as requested by the General Manager that may be necessary for the smooth operation of the Club.

Other Duties & Responsibilities :

Skills & Knowledge :

Licensure / Certification :

Special Working Conditions :

Salary & Benefits

To apply : Please forward cover letter and resume to kcaldabaugh@lostcitygolf.com.