Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to hitting goal metrics in the areas of lead generation, lead nurture, sales, and retention. Lead group coaching call for clients in our program suite Creating OR curating content/curriculum for our students to grow their businesses. Reporting on total client count, satisfaction % based on feedback surveys, client success and other various metrics related to the overall client experience Handling escalations and refund requests when they arise and creating a refund or escalations response process for future consistency Curate or host group calls with guest experts/SME's for the benefit of the students. Updating client interactions within Infusionsoft/Pipedrive, (our CRMs) Responsible for the management client FB groups, including internal promotions, promo content, and virtual events. Managing updates to content for all programs, and training the CS team members on the curriculum. Also responsible for the promotion of content updates to the clients either through the FB groups, text blasts, or through email Manage a team of 2-3 people who can aid in client success in these key areas: Branding, Offer & Copywriting advice, Mindset/Fundamentals of business, Sales & Objection Handling, Media Buying/Paid Advertising, and Funnels. Managing involves: Hiring talent, training talent, managing & maintaining performance reviews/ratings of talent, managing execution & implementation groups (the system for clients to be held accountable and move through the program) Interview & manage case study material: Client interviews
Client Success Manager • 78202 San Antonio, TX, US
Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, peop... Show more
Credit Business Systems Manager.Dialer and Call Management Experience.Current system being used is LVOX, an Avaya product.Will manage team of 4 (including the Manager 5).Experience with phone commu... Show more
This job post is about a position at Deloitte.It provides information on the company's commitment to inclusivity, purpose, professional development, and benefits.Deloitte is committed to providing ... Show more
Lead Client Service Center LeadThe Lead Client Service Center Lead provides Air Force Life Cycle Management Center, Cryptologic and Cyber Systems Division (CCSD), also known as AFLCMC/HNC or HNC, l... Show more
Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more
Clayton Services is searching for a Client Services Manager to join a well-established financial services organization in San Antonio.The Client Services Manager will be responsible for supporting ... Show more
SWIVEL is seeking a talented individual to serve as the primary point of contact for customers, guiding them through onboarding and managing the day-to-day relationship to ensure long-term success ... Show more
Customer Service Manager | Texas | Remote.San Antonio, Texas, United States Job Openings Customer Service Manager | Texas | Remote.Fully Remote Customer Service Manager (Self-Serve SaaS).Are you pa... Show more
Who are we?At OKIN Process, we take great pride in enhancing operations for our clients.As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first ... Show more
For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself.When you work with Ernest, you'll enjoy the advan... Show more
Build an Aviation Career You're Proud Of.At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation.Together, we get the job done... Show more
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and cre... Show more
As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, ... Show more
Director of Technical Account Management, Customer Success.Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time.You're the cybersecurity co-pilot every enterprise trusts when their crown... Show more
SWIVEL is seeking a talented individual to serve as the primary point of contact for customers, guiding them through onboarding and managing the day-to-day relationship to ensure long-term success ... Show more
Are you a delivery-focused tax leader who thrives on individual tax compliance? Do you bring strong risk and quality controls, operational rigor, and the ability to interact with clients on their p... Show more
