Customer Support Engineer

2 roles - Customer Support Engineer Team Lead and Customer Support Engineer – Charlotte, NC

Our FinTech client is on a mission to help banks and small businesses thrive in a digital-first economy. Founded in 2017, our client brings together the energy and flexibility of a high-growth scale-up with the backing of global financial institutions. Their cloud-based platform powers end-to-end merchant services for banks, combining payments and business banking into one seamless experience.

The company is a close-knit team of designers, engineers, and financial services experts who care deeply about their product and how they work together. They value curiosity, collaboration, and continue striving to make things better every day.

Our client has two different permanent, hybrid roles in customer support based in Charlotte, NC. The company also offers a competitive salary, bonus, and an excellent benefit package. No visa situations for these opportunities.

We are looking for a Customer Support Engineer as well as a Team Lead to help build and lead their new customer support function in Charlotte, NC. These roles blend hands-on customer support with team leadership, offering a unique opportunity to shape how they serve their banking clients. As the team lead, you will guide a small team of support professionals while directly assisting customers with inquiries and requests, ensuring a high-quality service experience. As the Customer Support Engineer, you will provide quality support to the SMB customers.

Our client values passion, curiosity, and a problem-solving mindset just as much as specific experience. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply!

Responsibilities for Team Lead :

• Team lead will provide mentorship and guidance to the support team, ensuring high service standards.
• Monitor team performance and key support metrics to identify areas for improvement.

Individual Contributor and Team Lead :

What we are looking for :

Technical Skills ( a mix of these will work) :

Well-being and professional growth is important to our client.

Qualified applicants please send a resume and salary requirements to Martha Michaux mmichaux@hirenetworks.com.

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