Sr. Account Manager - Health Plans

Job Title

Sr. Account Manager - Health Plans

Navitus Health Solutions is seeking an Sr. Account Manager - Health Plans with experience with Government Programs to join our team!

The Sr. Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Sr. Account Manager will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts. The Sr. Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Sr. Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and / or participates in client meetings to advise and advance resolution of open action items and / or provide routine status updates.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Participates in, adheres to and supports compliance and diversity, equity, and inclusion program objectives.
• This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

Qualifications

What our team expects from you?

What can you expect from Navitus?

Location

Remote

US