Customer Service Rep

Job Overview

Reports to : Customer Service Supervisor

Location : Garden Grove, CA

Type : Full-Time

Schedule : 1st Shift (6am-2 : 30pm)

Job Summary :

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Education : High School Graduate or General Education Degree (GED) : Required

Experience : 2 plus years of experience in manufacturing

Physical Requirements

WORK ENVIRONMENT

Working conditions are normal for an office environment but may be exposed to shop conditions.

Benefits :

This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.