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Support Escalations Associate
VirtualVocationsSyracuse, New York, United States5 days ago
Job type
- Full-time
Job description
A company is looking for a Support Escalations Associate (Contract).
Key Responsibilities :
Provide product support to parents and teachers, primarily via email
Handle escalated customer support tickets with empathy and sound judgment
Review and score agent responses for accuracy, tone, and clarity
Required Qualifications :
Quick learner with a passion for the company
Strong investigative and decision-making abilities
Experience in K-12 education is a plus
Background in escalated support or QA of customer interactions is preferred
Bachelor of Arts degree is a nice to have
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Support Associate • Syracuse, New York, United States
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