Support Escalations Associate

A company is looking for a Support Escalations Associate (Contract).

Key Responsibilities :

Provide product support to parents and teachers, primarily via email

Handle escalated customer support tickets with empathy and sound judgment

Review and score agent responses for accuracy, tone, and clarity

Required Qualifications :

Quick learner with a passion for the company

Strong investigative and decision-making abilities

Experience in K-12 education is a plus

Background in escalated support or QA of customer interactions is preferred

Bachelor of Arts degree is a nice to have