Vendor Management Analyst

About The Role

The Vendor Management Analyst supports the success of outsourced vendor operations through performance analysis, administrative oversight, and process management. This role ensures accurate reporting, efficient provisioning, and seamless operational support while partnering across functions to strengthen vendor relationships and improve outcomes. This role is ideal for a detail-oriented professional with strong problem-solving skills who thrives in collaborative environments and is passionate about driving vendor performance and operational efficiency.

Key Responsibilities

Prepare and analyze weekly performance reports, identifying trends and recommending strategies to improve productivity.

Support Vendor Program Managers in monitoring interval compliance and operational metric adherence.

Manage provisioning and de-provisioning of vendor representatives through Workday and troubleshoot access issues.

Maintain team documentation, meeting records, SOPs, and vendor repositories.

Generate purchase orders, process receipts, and support invoice-related inquiries.

Partner with vendor leadership to plan and execute events, coordinating agendas, logistics, and materials.

Collaborate with Workforce Management, Quality, Learning & Development, Finance, and Operations to ensure alignment on performance goals and improvement initiatives.

Contribute to vendor-related projects and operational enhancements as needed.

Who You Are

2+ years of experience in contact center operations or administrative support.

Bachelor's degree in Business or equivalent professional experience preferred.

Strong interpersonal, communication, and organizational skills with proven ability to collaborate in team settings.

Proficiency in Google Docs, Excel (including advanced charts / graphs), PowerPoint, Word, and Outlook.

Real estate industry knowledge is a plus.

Flexible and adaptable in fast-paced environments with shifting priorities.

Willingness to travel up to 15%.

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get To Know Us

At Zillow, we're reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025, and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industryand your careerforward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.