Regional Director of Sales

Job Description

Job Description

Base Range $125,000-$135,000 per year

Bonus range from $25k-$50k per year

JOB SUMMARY

Regional Director of Sales (DOS) is responsible for the sales and operations of up to 60+ Blue Link Wireless AT&T Authorized Retail locations through leadership of the Area Store Leaders (ASL’s) reporting to the DOS, keeping close tabs on each one's ability to deliver an exceptional customer experience. From recruiting and staffing to driving daily sales performance and operational compliance and excellence, the DOS will assess the performance of each ASL and each location's overall performance to identify areas of improvement and respond quickly. And, with the same razor-sharp focus, the DOS will celebrate successes to reinforce the team's effort and accomplishments. During location visits, the DOS will monitor everything from sales behaviors to product knowledge. Working through and with the ASL, the DOS will identify issues, devise action plans, and seek opportunities to refine and grow our business. The DOS will cultivate working relationships with the Executive Vice President, other DOS’s and ASL’s, and the Support Center Team, and gather the tools to build success across the market, tracking overall market performance and creating effective action plans to meet organizational goals. This position will be located in Louisiana; Alabama; or Mississippi depending on the candidate.

ESSENTIAL JOB FUNCTIONS

The tasks and duties described here include, but are not limited to, those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state / local law.

• Meets all AT&T and Blue Link Wireless compliance and merchandizing requirements in all locations at all times.
• All aspects of the successful operation of up to 60+ Blue Link Wireless AT&T Authorized Retail locations.
• Development and training of the ASL’s and store level Team Members
• Positively contributes to a fun and friendly work environment for our customers and team members.
• Leads by example.
• Consistently meets or exceeds sales and customer service expectations in each location.
• Consistently meets or exceeds operational standards minimizing or eliminating losses to the company in each location.
• Creates a laser- focus on sales and sales-generating activities every day in each location.
• Conducts a frequent and highly effective store visits, including visits in the evening and on weekends, and provides detailed recaps of each visit to the ASL, Store Leader / RSM, Sales Leader / ASM and company leadership.
• Actively manages and is responsible for the recruiting and staffing for all positions in their market.
• Conducts weekly 1 on 1’s with each ASL and some Store Leaders / RSM’s and Sales Leaders / ASM’s to review store performance and create action plans for improvement.
• Conducts regular conference calls, trainings, and meetings to foster knowledge and best practice sharing.
• Maintains and consistently communicates store performance metrics recognizing top performances.
• Communicates effectively and professionally via phone and email with customers, AT&T and Blue Link Wireless team members.
• Upholds, and partners with HR to enforce, all company and Blue Link Wireless policies and procedures.
• Conducts a monthly New Hire Sales Training that effectively delivers the defined Blue Link Sales Behaviors.
• Collaborates with internal and external partners to plan and execute local events and promotions consistent with AT&T and Blue Link Wireless marketing initiatives and branding.
• Assures that Store Leaders / RSM’s keep all stores fully staffed and fully trained consistent with AT&T and Company standards
• Assures that all loss prevention controls are in place and consistently monitored to assure minimal inventory shrink, minimal cash shortages, no unauthorized discounting
• Ensures all store personnel are trained on and are following all policies and procedures.
• Quickly and appropriately resolves customer issues.
• Delivers a clean, organized, and fully operational retail experience for all customers and employees.
• Proactively reviews reporting to identify potential risks and takes appropriate action.
• Maintains a positive and effective relationship with co-workers, vendors and partners.
• Report to work on-site on a regular, predictable and timely basis.
• Work evenings, weekends and / or holidays as needed or required.

Essential Physical Functions :

Essential Sensory Functions :

WORK ENVIRONMENT

SKILLS

MATHEMATICAL SKILLS

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform all above duties, possess all listed skills, and be able to perform each essential job function satisfactorily, with or without a reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and / or ability generally required to successfully perform the essential job functions.

EDUCATION and / or EXPERIENCE

HS Diploma, BA or BS preferred in a related field or equivalent experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Blue Link Wireless does not discriminate in employment on the basis of race, color, religion, creed, national origin, ancestry, sex / gender (including pregnancy, childbirth, breastfeeding / lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military / veteran status, and any other characteristic under applicable federal, state, or local law.